Dr. Barbara A. Gutek is Professor Emerita of Management and Organizations at the Eller College of Management, University of Arizona, where she held the Eller Chair in Women and Leadership in the Department of Management and Organizations. She joined Arizona in 1989 after faculty appointments at the University of California, Los Angeles, the Claremont Graduate School and the University of Michigan, and retired in 2011 after 22 years at the university . She took her B.A. from the University of Michigan–Flint in 1971, an M.S.W. from Michigan in 1973, and a Ph.D. in psychology from Michigan in 1975 .
Her 1985 book *Sex and the Workplace* is the work for which she is best known, and it is a founding text in the study of sexual harassment as an organisational phenomenon rather than an individual pathology . Her related articles developed two ideas that are now standard in the literature: sex-role spillover, the carry-over of gender-role expectations into work settings, and the contact hypothesis , the argument, tested against a competing 'gender hypothesis', that social-sexual behaviour at work follows from the amount of contact between men and women rather than from gender alone . With Mary Koss she also produced the widely cited review *Changed Women and Changed Organizations*, examining the work-related, psychological and somatic consequences of harassment for both the women affected and their employers .
Her research spans a second, quite different field. She developed the distinction between service relationships , where the customer and provider know each other and expect an ongoing tie , and service encounters, which are one-off transactions, and showed how those two modes demand different management structures and produce different customer expectations . That work produced *The Dynamics of Service* (Jossey-Bass, 1995) and, with Theresa Welsh, *The Brave New Service Strategy* (2000), which Soundview selected as one of the thirty best business books of that year . Earlier, with Veronica Nieva, she had written *Women and Work: A Psychological Perspective* (Praeger, 1981), and with Anne Tsui, *Demographic Differences in Organizations* (1999), a finalist for the Academy of Management's Terry Book Award.
Her scholarly service has been unusually extensive. She was President of the Society for the Psychological Study of Social Issues in 1997–98, having served as its Secretary-Treasurer and as a Council member, and she received its Distinguished Service Award in 2006 . She has served on the Academy of Management's Board of Governors and is a Fellow of that body as well as of the American Psychological Association and the Association for Psychological Science. In 1994 the American Psychological Association gave her both its Division 35 Heritage Award for a 'substantial and outstanding body of research on women and gender' and its Committee on Women in Psychology Distinguished Leader Award . She has also consulted for Xerox, General Dynamics and the U.S. Geological Survey, and sits on the editorial boards of *Law & Human Behavior*, the *Journal of Management* and *Gender, Work & Organization* .
Dr. Gutek did something in 1985 that changed how organisations are studied: she treated sexual harassment not as the deviance of a few individuals but as a predictable product of how work is structured. The distinction she drew between sex-role spillover and simple contact effects is now so embedded in the literature that it is easy to forget it had to be argued for. Her work with Mary Koss on the organisational as well as personal costs of harassment gave employers a reason to care that did not depend on altruism.
Her second research programme is equally instructive. The distinction between service relationships and service encounters looks obvious once stated, which is the mark of a good conceptual move. It gave service researchers a vocabulary that could be tested, and it underlies a body of work that reached practitioners as well as academics.
That combination matters for manuscript review. Work on gender in organisations is often weakened by a design that cannot distinguish a structural effect from a selection effect, and work on service is often weakened by a typology that is asserted rather than operationalised. Dr. Gutek has spent a career getting both of those right, and she brings that discipline to the manuscripts APC reviews.
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